YOUR ACCOUNT
How do I log in to my account or create a new account?
What if I can’t remember my password?
Don't worry! Simply click on "Forgot My Password" on the login page, and we will send you a secure link to reset it.
Can I update my personal information in My Account?
Yes. You can update your personal information in "My Account." Simply go to "My Account" to enter your updated personal data.
How do I delete my account?
If you wish to delete your Medella Springs account, please contact our customer support team. They will guide you through the necessary steps.
Will my personal information be kept secure?
Yes, your personal information is kept secure. Medella Springs takes data security very seriously and employs industry-standard measures to protect your information.
ORDERS & SHIPPING
Where else can I shop Medella Springs?
You can shop Medella Springs products directly from our online store, on Amazon, and at select retail locations. Stay tuned as we continue to expand where you can find us!
I tried ordering through the website but it's not going through - what do I do?
Most ordering issues can be fixed with a few quick steps:
- Try using a different browser
- Force stop and restart your browser
- Clear your browser cache
If you’re still having trouble, reach out to us at info@medellasprings.com, and we’ll be happy to help!
Can I cancel or edit my order?
If you need to cancel or make changes to your order, please reach out to us at info@medellasprings.com as soon as possible. We’ll do our best to assist you before your order ships. Once it’s on its way, we won’t be able to make any changes—but we’re happy to help with any other questions!
How do I confirm my order has been placed?
Once your order is successfully placed, you’ll receive a confirmation email—this may take up to 20 minutes to arrive. If you don’t see it in your inbox, be sure to check your spam or promotions folder just in case. If you still haven’t received it, reach out to us at info@medellasprings.com, and we’ll be happy to assist you.
I haven’t received a confirmation email - what do I do?
Once your order is successfully placed, you’ll receive a confirmation email—this may take up to 20 minutes to arrive. If you don’t see it in your inbox, be sure to check your spam or promotions folder just in case. If you still haven’t received it, reach out to us at info@medellasprings.com, and we’ll be happy to assist you.
How do I find my order number?
Your Medella Springs order number can be found in your confirmation email, which is sent shortly after you place your order. If you don’t see it in your inbox, be sure to check your spam or promotions folder.
Still need help? Reach out to us at info@medellasprings.com—we’re happy to assist you!
How can I check the status of my order?
You can check the status of your order by going to your account and selecting "Order History." You will also receive a confirmation email with shipping details and a tracking number. Use the tracking number to see the estimated arrival date.
Do you ship internationally? If so, which countries do you ship to?
Currently, we only ship in the U.S. and U.S. territirories. If international shipping becomes available in the future, we’ll be sure to share updates on our website.
If you have any questions, feel free to reach out to us at info@medellasprings.com—we’re happy to help!
How can I track my order?
Tracking your order is easy! Just check your confirmation email—it includes a tracking link that lets you follow your package every step of the way. Simply click the link, and you’ll see the latest updates on your delivery.
Can’t find your email? Check your spam folder or reach out to us at info@medellasprings.com—we’re happy to help!
What should I do if my products arrive damaged?
First of all, don't panic! We've got you. We are so sorry you had to experience this. If your order arrives damaged and/or unusable, please contact us at info@medellasprings.com. Our team will get in touch with you within 24 hours.
What do I do if my package is lost or stolen in transit?
We hope this never happens, but if your package is lost or stolen, please contact us at info@medellasprings.com. Our team will get in touch with you within 24 hours.
How can I contact your Customer Support?
We're here to help! You can reach our Customer Support team in a way that’s most convenient for you:
- Give us a call at (513) 486-3353.
- Send us an email at info@medellasprings.com, and we’ll get back to you within 24 hours.
Whatever you need, we’re happy to assist!
What happens if my order contains out-of-stock items?
If any items in your order are out of stock, don’t worry—we’ll ship them as soon as they’re available! You’ll receive a separate shipping confirmation once they’re on the way. If you have any questions, feel free to reach out to us at info@medellasprings.com.
How long will it take for my order to be shipped?
We process orders quickly! Orders ship on business days (Monday–Friday) within 24 hours of being placed. Once your order is on its way, you’ll receive a confirmation email with a tracking link so you can follow its journey.
Delivery times depend on the shipping method selected at checkout and the carrier's estimated timeframe. If you have any questions, feel free to reach out to us at info@medellasprings.com—we’re happy to help!
PAYMENT INFORMATION
What currency are our prices listed in?
What Payment methods do you accept?
We currently accept credit cards as our payment method. If you have any issues at checkout, feel free to reach out to us at info@medellasprings.com—we’re happy to help!
Are taxes included at checkout?
Yes, taxes will be included at checkout. Please note that these fees are determined by your state and are beyond our control.
How do I enter a discount code?
On the checkout page, before clicking 'Complete Order,' you’ll see a box in the upper right corner to enter your discount code. Simply type in your code and click 'Apply'—your total will update automatically to reflect the discount.
Please note that only one promo code can be used per order, and discount codes cannot be combined
Help! My promotion code isn’t working!
Oh no! If your promo code isn’t working, try this:
-Copy and paste the code to avoid typos.
-Check for extra spaces before or after the code.
-Make sure it’s still valid, as some promos expire.
Still having trouble? We’re happy to help—reach out to us at info@medellasprings.com!
RETURNS, EXCHANGES & REFUNDS
Can I get my money back if I am not satisfied?
We want you to love your Medella Springs products! If you’re not satisfied, we offer a 30-day money-back guarantee. Just reach out to us at info@medellasprings.com, and we’ll make it right.
What is your return policy? - Free returns
We accept returns within 30 days of your purchase for a full product refund (excluding shipping costs). Sale and promotional items are final and cannot be returned—but they make great gifts to share with friends or family!
To start a return, contact us at info@medellasprings.com, and we’ll be happy to assist you!
How do I make a return?
To start a return, reach out to our Customer Support team at info@medellasprings.com, and we’ll guide you through the process. We’ll provide the necessary instructions and a prepaid shipping label to make your return as smooth as possible.
Please note:
-Returns can take up to 2 weeks to process, and refunds may take up to 10 business days to appear, -depending on your financial institution.
-Original shipping fees (if any) are non-refundable.
-We are not responsible for lost return packages, so please use the prepaid shipping label we provide.
-Be sure to drop off your return at the correct courier listed on your return label—incorrect drop-offs may not make it back to us.
-Please do not use the envelope provided for recycling—orders mailed in this envelope cannot be refunded.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund as quickly as possible. Refunds typically take up to 2 weeks to process, and your financial institution may take up to 10 business days to reflect the refund in your account.
If you have any questions or need assistance, feel free to reach out to us at info@medellasprings.com—we’re happy to help!
How long does it take to process a refund?
Once we receive your return, we’ll process your refund as quickly as possible. Refunds typically take up to 2 weeks to process, and your financial institution may take up to 10 business days to reflect the refund in your account.
If you have any questions or need assistance, feel free to reach out to us at info@medellasprings.com—we’re happy to help!
What if I received the wrong product?
Oh no! If you received the wrong product, we’ll make it right. Just reach out to us at info@medellasprings.com, and our Customer Support team will assist you in getting the correct item as quickly as possible.
Can I return a product if I’ve already opened it?
If you’ve opened your product but aren’t satisfied, no worries—we offer a 30-day money-back guarantee. Just reach out to us at info@medellasprings.com, and we’ll take care of the rest.
The product I love is out of stock. What do I do?
Stock updates happen regularly, so reach out to us at info@medellasprings.com, and we’ll let you know when it’s expected back.
How can I track my order?
Tracking your order is easy! Just check your confirmation email—it includes a tracking link that lets you follow your package every step of the way. Simply click the link, and you’ll see the latest updates on your delivery.
Can’t find your email? Check your spam folder or reach out to us at info@medellasprings.com—we’re happy to help!
What should I do if my products arrive damaged?
First of all, don't panic! We've got you. We are so sorry you had to experience this. If your order arrives damaged and/or unusable, please contact us at info@medellasprings.com. Our team will get in touch with you within 24 hours.
What do I do if my package is lost or stolen in transit?
We hope this never happens, but if your package is lost or stolen, please contact us at info@medellasprings.com. Our team will get in touch with you within 24 hours.
How can I contact your Customer Support?
We're here to help! You can reach our Customer Support team in a way that’s most convenient for you:
- Give us a call at (513) 486-3353.
- Send us an email at info@medellasprings.com, and we’ll get back to you within 24 hours.
Whatever you need, we’re happy to assist!
What happens if my order contains out-of-stock items?
If any items in your order are out of stock, don’t worry—we’ll ship them as soon as they’re available! You’ll receive a separate shipping confirmation once they’re on the way. If you have any questions, feel free to reach out to us at info@medellasprings.com.
SUBSCRIPTIONS - TBD
What is a Medella Springs Subscription and why should I sign up?
A Medella Springs Subscription is the easiest way to ensure you always have your favorite supplements on hand, supporting your wellness goals without interruption.
With a Medella Springs Subscription, you'll enjoy these amazing benefits:
Save More: Subscribe to one product and get 20% off + Free shipping on every subscription order. Plus a complimentary bottle when you subscribe.
Never Run Out: We'll send you a fresh supply of your Medella Springs supplements right when you need them, so you can maintain your wellness routine without missing a beat.
It's Simple and Convenient: No need to remember to reorder! Once you subscribe, we'll automatically send your next order, ensuring you stay on track with your health goals.
Adapts to Your Needs: We understand your needs may evolve. Our subscription service gives you the flexibility to modify your product selection as needed.
Exclusive Subscriber Perks: Enjoy exclusive benefits and early access to new Medella Springs products—because your commitment to wellness deserves to be rewarded.
Bottom Line:
By subscribing to Medella Springs, you're taking a proactive step in prioritizing your health and well-being. It's more than just convenience; it's a commitment to a healthier, happier you.
How do I sign-up for a Subscription?
It's simple to set up a Medella Springs Subscription! You can sign up on the product page of your favorite targeted supplement.
To subscribe to a new product, go to that product's page and select the "Subscribe" option before adding it to your bag and checking out.
How do I make changes to my Subscription account or payment information?
Managing your Medella Springs Subscription is quick and easy! You can change your shipment date, product selection, frequency, or cancel your subscription through the link in the confirmation email we sent you when you subscribed to our subscription program. Changes for product selection, shipping address, and shipment dates need to be made 2 weeks before your next order is shipped. Once your order is shipped, we can't make any changes.
How do I make changes to my Subscription account or payment information?
Managing your Medella Springs Subscription is quick and easy! You can change your shipment date, product selection, frequency, or cancel your subscription through the link in the confirmation email we sent you when you subscribed to our subscription program. Changes for product selection, shipping address, and shipment dates need to be made 2 weeks before your next order is shipped. Once your order is shipped, we can't make any changes.
How do I know when my next Subscription order will arrive?
Medella Springs will send you an email reminder a week before your upcoming Subscription shipment. If you'd like to modify your shipment date or make any changes, be sure to do so 2 weeks before your next shipment. When your Medella Springs Subscription order ships, you will receive a confirmation email with shipping details, including your tracking number. To avoid missing any important updates, please check your spam folder and add us to your safe sender list.
How can I edit or cancel my next shipment date?
We're here to assist you with any changes to your Medella Springs Subscription! You can edit or cancel your upcoming shipment date anytime before 24 hours of your replenishment date. Unfortunately, once your order is placed and you have been charged for it, we are unable to edit or cancel your order. To make sure you have time to make any necessary adjustments, we will send an email reminder letting you know your replenishment order is about to be placed 5 days before your replenishment date.
Can I cancel my Subscription?
We hope you're enjoying your Medella Springs Subscription, but we've made it easy to cancel if needed. You can cancel at any time by logging into your account and going to the "Subscriptions" section. Click "Manage Settings," and there you can cancel each subscription separately. If you think you might want to restart your Subscription service in the future, we suggest pausing your subscription instead of canceling.
Do I get a discount for signing up for Subscription?
Yes, you do! Subscribe to Medella Springs and get a 20% discount on each order, plus Free Shipping.
Will I receive reminders before my Subscription order ships?
Yes, you will! To help you stay informed, we will send you an email reminder a week before your next Subscription order ships.
Can I skip a delivery if I don’t need it yet?
Yes, you can! Medella Springs Subscriptions are designed to be convenient, and you have the ability to skip a delivery if you're not ready for your next shipment.
Are there any penalties for canceling a subscription?
Medella Springs Subscriptions offer flexibility. You can cancel your subscription without penalty at any time.
GENERAL PRODUCT QUESTIONS
What is the difference between Medella Springs and other products on the market?
Medella Springs stands apart because science is at the heart of everything we do. Our formulations are developed by experts, made with high-quality, carefully sourced ingredients, and backed by clinical trials. We follow strict manufacturing standards to ensure purity, potency, and effectiveness—so you get wellness solutions that truly work.
At what age can I use your products?
Most Medella Springs products are designed for adults 18 and older and formulated to support long-term wellness with science-backed ingredients. For younger users, we offer a children’s probiotic for ages 2 and up
As always, we recommend consulting a healthcare professional before introducing any supplement to your routine—because wellness should be as personal as it is powerful.
Are the ingredients safe and where can I find the list of ingredients?
Absolutely! We carefully source high-quality, science-backed ingredients to ensure safety and effectiveness. Our products are manufactured at GMP-certified, FDA-registered facilities. You can find the full ingredient list on each product’s page, so you always know exactly what’s inside.
Are your products vegan? Are your products vegan and cruelty-free?
Do you use any allergens in your products?
Not all of our products are vegan. While some formulas are plant-based, LuciPlex and AddiVance contain fish-derived ingredients. You can check each product page for full ingredient details to find the best fit for your needs.
Are your products fragance-free?
Our supplements contain desiccants to help maintain freshness and potency.
I think I am experiencing a bad reaction to your products. What should I do?
Your well-being is our priority! If you think you’re having a reaction to one of our products, we recommend stopping use immediately and reaching out to your healthcare provider for guidance.
Can I use your products while taking any medication?
If you’re taking medication, we always recommend checking with your healthcare provider before adding any new supplement to your routine. They can help ensure it’s the right fit for you.
Can I use your products if I am pregnant or breastfeeding?
If you’re taking medication, we always recommend checking with your healthcare provider before adding any new supplement to your routine. They can help ensure it’s the right fit for you.
What form do your supplements come in?
Our supplements come in different forms to fit your needs. AddiVance, Calmposure, Women’s Probiotics, Mega Strain Probiotics, Multi Strain Probiotics, LuciPlex, and NoctoPlex are all in capsule form. Our Children’s Probiotics come as a chewable. We do not currently offer softgels.
What is the smell/taste I am noticing?
Noticing an earthy smell or taste? That’s completely normal! Our products are made with high-quality ingredients, which can sometimes have distinct scents or flavors.
Are your supplements safe for sensitive stomachs? Can I take them on an empty stomach?
Yes! Our supplements can be taken with or without food, so you can choose what works best for you. Our products are generally well-tolerated, even for those with sensitive stomachs.
Can I take multiple Medella Springs products together?
Yes! Medella Springs products are designed to work well together, so you can take multiple supplements to support your wellness goals. For ongoing convenience, consider subscribing to your favorites for hassle-free deliveries. Please always consider to consult your consult your doctor for any specific questions.
How are your products tested for safety and quality?
We follow strict quality and safety standards to ensure every supplement meets the highest level of excellence. Our products are made under GMP certification in FDA registered facilities.
Where are your products manufactured?
Our products are proudly manufactured in a GMP-certified, FDA-registered facilities in the United States.
Are these products FDA-approved?
Like all dietary supplements, these have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. If you have any concerns or questions, we recommend consulting a healthcare professional. You can also reach out to us at info@medellasprings.com—we’re happy to help!
How should I store these products to ensure their effectiveness?
We recommend storing them in a cool, dry place away from direct sunlight and moisture. Be sure to follow the recommended dosage for the best results.
What should I do if I miss a dose?
No worries if you miss a dose! Just continue with your next scheduled dose as recommended—there’s no need to double up. Consistency is key, so try to take your supplements at the same time each day for the best long-term results.
Do your products undergo third-party testing?
Quality and safety are paramount at Medella Springs. Our products are transparent & tested to meet our high standards.
Are your products cruelty-free? / Do you test on animals?
At Medella Springs, we believe in compassion for all living beings. Our products are cruelty-free, and we never conduct animal testing.
Wellness Bundles
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